Office Coordinator - Occupational Health Clinic - Citran

Part-time hours within the office on Monday through Friday, 8:00 AM to 5:00 PM.

About the Role

This role supports both administrative and clinical duties in the occupational health service line. Responsibilities include providing operational support through coordination of care and ensuring required documentation and reporting. The position plays a key role in coordinating various occupational health services, including drug screening, substance abuse testing, workers compensation assessments, and more.

Responsibilities

• Provides patient care according to provider instructions and clinical protocols within their scope of training or certification.
• Performs basic office functions such as answering phones, addressing client questions, scheduling, filing, and coordinating efficient patient flow.
• Coordinates care, including scheduling, testing, and reporting, and obtains records for patients referred to specialists, diagnostics, or therapy.
• Initiates and maintains appropriate documentation while maintaining a comprehensive filing system for correspondence, records, and administrative data with systematic indexing.
• Maintains appropriate inventory of all laboratory and testing supplies to perform services such as vision and hearing screenings, spirometry, EKG, drug and alcohol screens, and more.
• Collaborates with billing to ensure accuracy with financial aspects of the service line.
• Supports on-site service coordination within client companies, which may include on-call and/or after-hours responsibilities.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.

Requirements

• BLS (Basic Life Support) – American Heart Association (required)
• BAT, DOT Urine Drug Screen, PFT, Hearing Conservation certifications (preferred)
• Medical Coder certification (preferred)
• High School Diploma (required)
• Associate’s Degree (preferred)
• 2 years of experience in industry, office, or medical environment (preferred)

Skills

• Monitoring patient conditions during treatment
• Administering non-intravenous medications
• Informing medical professionals regarding patient conditions and care
• Recording patient medical histories
• Budgeting and financial acumen
• Evaluating employee performance
• Analyzing data or information
• Scheduling
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with family members
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

Training

• SYSTOC Electronic Health Record (preferred)
• OSHA recordability, access to care, obtaining authorization, Workers Comp (preferred)
• Office operations (preferred)
• Hair, saliva, DOT urine, and BAT collection (preferred)

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids.
• May be exposed to human blood and other potentially infectious materials.
• May be exposed to adverse weather conditions (cold, hot, dust, wind, etc.).
• May have periods of constant interruptions.
• Required to travel by car to off-site locations, occasionally in adverse weather conditions.
• Exposure to x-ray/electromagnetic energy.
• Exposure to high-pitched noises.

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (adults 18-64 years).

Benefits

• Competitive pay, incentives, and referral bonuses
• 403(b) with employer contributions (when eligible)
• Medical, dental, vision, and prescription coverage
• HSA/FSA options
• Life insurance
• Mental health resources and discounts
• Paid time off, parental leave, and FMLA leave
• Short- and long-term disability
• Backup care for children and elders
• Tuition assistance, professional development, and continuing education support

Benefits may vary based on the market and employment status.