Office Coordinator - Occupational Health Clinic - Citran

Part-time hours within the office on Monday through Friday, 8:00 AM to 5:00 PM.

About the Role

This position supports both administrative and clinical duties in the occupational health service line. The role provides operational support through coordination of care and ensures required documentation and reporting is achieved. It plays a key role in coordinating various occupational health services, including drug screening, substance abuse testing, workers compensation assessments, and more.

Responsibilities

• Provides patient care according to provider instructions and clinical protocols within their scope of training or certification.
• Performs basic office functions such as answering phones, addressing client questions, scheduling, filing, and coordinating efficient patient flow.
• Coordinates care, including scheduling, testing, and reporting, and obtains records for patients referred to specialists, diagnostics, or therapy.
• Initiates and maintains appropriate documentation while maintaining a comprehensive filing system for correspondence, records, and administrative data with systematic indexing.
• Maintains appropriate inventory of all laboratory and testing supplies to perform services such as vision and hearing screenings, spirometry, EKG, drug and alcohol screens, and more.
• Collaborates with billing to ensure accuracy with financial aspects of the service line.
• Supports on-site service coordination within client companies, which may include on-call and/or after-hours responsibilities.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as requested by their supervisor, subject to reasonable accommodation.

Requirements

• High School Diploma (required).
• Associates Degree (preferred).
• 2 years of experience in industry, an office, or a medical environment (preferred).
• BLS (Basic Life Support) – American Heart Association (required).
• BAT, DOT Urine Drug Screen, PFT, Hearing Conservation certification (preferred).
• Medical Coder certification (preferred).
• Experience with SYSTOC Electronic Health Record (preferred).
• Knowledge of OSHA recordability, access to care, obtaining authorization, and Workers Comp (preferred).
• Experience with office operations (preferred).
• Experience with Hair, Saliva, DOT Urine, and BAT Collection (preferred).

Skills

• Monitor patient conditions during treatment.
• Administer non-intravenous medications.
• Inform medical professionals regarding patient conditions and care.
• Record patient medical histories.
• Budgeting and financial acumen.
• Evaluate employee performance.
• Analyze data or information.
• Scheduling and attention to detail.
• Acceptance of authority and critical thinking.
• Communication with family members.
• Teamwork and conflict resolution.
• Active listening and relationship building.

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May be exposed to physical altercations, verbal abuse, hazardous substances, or body fluids.
• May be exposed to human blood and other potentially infectious materials.
• May be exposed to adverse weather conditions (cold, hot, dust, wind, etc.).
• May have periods of constant interruptions.
• Required to travel by car to off-site locations, occasionally in adverse weather conditions.
• Exposure to x-ray/electromagnetic energy and high-pitched noises.

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served, primarily adults (18-64 years).

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, including HSA/FSA options.
• Life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability.
• Backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on the market and employment status.