Office Coordinator, Kapa'a

About the role

This role serves as the primary point of contact for all walk-ins, incoming calls, and vendor interactions, managing front desk traffic with urgency and professionalism. The Office Coordinator processes high-volume documentation, oversees daily office operations, partners with Office Coordinators across locations, and ensures consistency in service standards.

Responsibilities

• Serve as the primary point of contact for all walk-ins, incoming calls, and vendor interactions — managing front desk traffic with urgency and professionalism.
• Respond to and resolve client and employee inquiries, routing calls, cases, mail, and service requests accurately and on time.
• Process high-volume documentation including onboarding packets, benefits paperwork, unemployment claims, and Certificate of Insurance (COI) requests.
• Manage end-to-end payroll distribution — printing, packaging, delivery, and mailing — with zero-error accuracy.
• Oversee daily office operations: vendor coordination, supply inventory, facility upkeep, and scheduling of shared spaces.
• Partner with Office Coordinators across locations to align workflows, cross-cover when needed, and maintain consistent service standards.

Requirements

The ideal candidate has a proven background in client-facing or administrative work, ideally in a high-volume setting. Prior exposure to HR operations is a plus. Key requirements include staying composed under pressure, holding oneself to a zero-error standard, taking ownership of follow-through, and being reliable in fast-moving environments.

Qualifications

• Prior experience in a high-volume administrative or client-facing role.
• Experience in HR operations is a plus.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Skills

• Highly organized and detail-oriented.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office Suite.
• Ability to manage high-volume tasks and prioritize effectively.
• Knowledge of payroll and benefits administration is beneficial.

Benefits

ProService offers a competitive compensation package, including a base salary of $20.00 – $25.00 per hour, commensurate with experience and qualifications. The company recognizes strong results and provides clear paths for advancement within the Office Coordinator track and into broader operations or HR roles.

Pay

$20.00 – $25.00 per hour, commensurate with experience and qualifications.

Schedule

Monday through Friday, in-office position based in Kapa'a, Kaua'i.