Office Coordinator Clerical

About the role

Join Cleveland Clinic’s Martin South Hospital, where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family-oriented. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. You will work alongside passionate physicians, nurses, and other caregivers in a supportive, family-oriented environment.

Responsibilities

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures
• Obtain referrals and authorizations
• Maintain physician calendar and other administrative duties
• Facilitate patient access to CCF through direct patient appointment scheduling or by serving as a liaison
• Solve patient issues professionally and in a timely manner
• Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy
• Aid with calendar, meeting, and travel arrangements as requested and ensure proper forms are completed
• Reschedule patients for out-of-office days in a timely manner
• Retrieve lab and radiology reports via Net Access and dictated reports via Total eMed
• Verify and update patient demographics and insurance information
• Identify and obtain referrals and authorizations when necessary
• Enter reasons for all visits on all appointments
• Communicate same-day add-on appointments to appropriate department personnel and secure authorization
• Complete and deliver surgery packets to OPS and Access Plus
• Maintain complete and up-to-date documentation and files, including product and service quotes

Requirements

• High School Diploma or GED
• Two years of clerical, customer service, or other relevant experience
• Basic math skills, including addition, subtraction, multiplication, division, and percentages
• Strong computer skills and working knowledge of Microsoft applications
• Typing competency with the ability to format, spell, punctuate, edit, and proofread
• Ability to transcribe dictated correspondence if needed

Preferred qualifications

• Medical office or insurance experience
• Prior experience in a pediatric environment
• Physical requirements: Ability to perform work in a stationary position for extended periods, operate a computer and other office equipment, travel throughout the hospital system, communicate and exchange accurate information
• Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures

Benefits

By joining the team as an Office Coordinator Clerical, you will support the team with clinic operations through direct involvement with the therapy team and nurses. There are opportunities to grow and evolve within your role and even explore new career areas beyond it.

Pay

The pay range for this role reflects various market averages and does not represent information obtained directly from The Cleveland Clinic. Each candidate is invited and encouraged to discuss salary/hourly specifics during the application and hiring process.