Office Coordinator

About the role

We’re looking for an Office Coordinator who thrives in a fast-paced environment and enjoys being at the center of a busy office. As the first and last point of contact for many of our clients, you’ll play a key role in shaping their experience with our firm.

Responsibilities

• Greet clients and visitors professionally and create a welcoming office environment.
• Answer and route incoming calls with professionalism, empathy, and urgency.
• Communicate with clients regarding appointments, documentation, scheduling, and next steps.
• Aid in gathering client information and required documents.
• Cook up document execution and signatures to support clients through the final stages of their cases.
• Schedule and coordinate in-office meetings, conference rooms, and appointments.
• Receive and route deliveries, mail, and physical documents.
• Support multiple departments with administrative and operational tasks.
• Maintain accurate notes, records, and tasks within Litify.
• Track pending requests and help ensure timely follow-up and completion.
• Monitor client wait times and communicate delays appropriately.
• Maintain a clean, organized, and client-ready office environment.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Uphold our Core Values in every client and team interaction.

Requirements

• Previous experience in office administration, customer service, reception, hospitality, or client-facing support.
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• A professional, empathetic, and client-focused approach.
• Comfortable working in a fast-paced environment with frequent interruptions and changing priorities.
• A strong attention to detail and follow-through.
• Technology-savvy and comfortable learning new systems and software.
• Experience with CRM, case management, or workflow management systems preferred.
• A high school diploma or equivalent required; additional education or training is a plus.

Qualifications

• Legal office, personal injury, or professional services experience is a plus.

Skills

• Highly organized and detail-oriented.
• Confident communicating with clients both in person and over the phone.
• Collaborative and client-focused approach.
• Fast-paced environment.

Benefits

• Base pay.
• Bonus opportunities.

Pay

• TBD

Schedule

• TBD