Office Coordinator

About the role

Incumbents will be responsible for the clerical operations in the office with a wide variety of office work and clerical duties. This position will provide clerical support to clients, clinicians and support services to the professional operations of the agency.

Responsibilities

• Plans and organizes work on a daily, weekly and monthly basis so that customer accounting functions, processing of client's appointments, receptionist duties, client records management (open and closed cases), and processing reports are recognized as priorities.
• Acquires and maintains a working knowledge of the agency Electronic Health Records for the programs in Treatment Services.
• Participates as a member of the monthly team meeting and provides support to site operations.
• Welcome and directs any persons coming to the agency, provides information and conveys messages as appropriate and informs staff of the arrival of clients or visitors.
• Collections copays and fees in person and via phone, enters payments on to cash sheets, creates payment plans with clients, writes receipts, balances cash drawer, prepares bank deposits.
• Maintains accurate related reports and appointment schedules for staff members.
• Establishes and maintains good relationships with people internal and external to the Agency.
• Provides front desk coverage from 8:45 AM to 5:00 PM and/or as assigned until 7:00 PM on evenings the agency is open.
• Compiles and monitors statistical information and conducts other daily routines as may be required.
• Develops a basic knowledge about the agency, the services offered, and the responsibilities of key personnel.
• Communicates problem areas or client problems with the Supervisor of Clerical Operations.
• Assists in managing and maintaining all business equipment, which includes but is not limited to copiers, computers, printers and telephone systems in the office.
• Responsible for monitoring materials and preparing purchase orders for required supplies at the site to include forms, files, and other necessary office supplies.
• Must have reliable transportation, and ability to travel to other locations for coverage, meetings, bank and supply runs.
• Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions.
• Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff.

Requirements

• High School graduate or equivalent.
• Includes training in word processing, communications and general office procedures.
• Knowledge of Microsoft Office software.
• A minimum of 3-5 years with front office preferred: patient registration, scheduling, check in/check out processes.
• High level of customer service working in a medical office setting.
• Understanding of HIPAA, patient rights, medical record processing and communication.
• Basic understanding of insurance requirements, co-pays and deductibles.
• Detailed orientated, ability to focus in a fast-paced environment.
• Familiar with business formats as appropriate to the Agency needs.
• Experience in bookkeeping and/or patient accounting procedures.

Qualifications

• Sensitivity to the diversity of the agency’s service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic.

Skills

• Sensitivity to the diversity of the agency’s service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic.

Benefits

• Competitive compensation.
• Comprehensive medical, dental, prescription, and vision coverage.
• Flexible Spending Accounts and HSA options.
• Roth IRA with a company match.
• Long-term disability insurance.
• Voluntary short-term disability.
• Life insurance and AD&D.
• Malpractice insurance.
• Paid time off benefits, including generous vacation, sick, personal, and bereavement days.
• Twelve (12) paid holidays, including a floating holiday of your choice!
• Annual pay increases, as approved.
• Employee assistance program for you and immediate family.
• Network of support for your health & well-being.
• Verizon cellular plan discount.
• Mileage reimbursement at the IRS rate.
• Loan forgiveness programs.

Pay

N/A

Schedule

N/A