Office Coordinator

About The Job

Summary of Position: MedStar Medical Group is seeking an organized, service-focused Office Coordinator to support their Interventional Gastroenterology physician practice at MedStar Franklin Square Hospital.

Primary Duties And Responsibilities

• Support the practice’s daily administrative and financial operations, serve as a backup for administrative positions, and help ensure compliance with organizational policies, procedures, quality standards, and regulatory requirements.
• Serve as a patient advocate by responding to billing and collection questions, addressing concerns with professionalism, and maintaining ongoing communication with the billing company to promote patient satisfaction.
• Partner with the Practice Administrator to implement policies, streamline workflows, improve processes, and support an efficient and well-organized medical practice.
• Cover patient portal activities by overseeing daily transactions, supporting staff training, monitoring performance reports, maintaining patient-facing materials, and communicating updates or concerns to the appropriate teams.
• Oversee cash-receipt balancing, daily deposits, end-of-shift reconciliation, and staff data-entry audits within the Practice Management System to support accurate billing and financial reporting.
• Review encounter forms for accuracy and completeness, work with providers to resolve coding issues, and notify the Practice Administrator when additional coding education may be needed.

Qualifications

• A High School Diploma or GED is required.
• One (1) year of medical office experience is required.
• Medical billing and leadership experience is preferred.
• Effective verbal and written communication skills are required.
• Strong customer-service and interpersonal skills are essential.
• Strong organizational skills and attention to detail are necessary.
• The ability to address patient concerns with professionalism and empathy is important.
• Basic computer skills are preferred.
• The ability to work collaboratively with providers, colleagues, patients, and external billing partners is crucial.

Pay

This position has a hiring range of USD $23.65 - USD $42.03 /Hr.