Office Coordinator

Responsibilities

• Oversee daily office operations to ensure efficiency and organization.
• Maintain office supplies, equipment, and vendor relationships.
• Support team scheduling, documentation, and general administrative needs.
• Organize records and ensure accurate filing systems (physical and digital).
• Serve as a primary point of contact for plant visitors and customer inquiries via phone, email, and in person.
• Provide accurate information regarding products, services, orders, and company policies.
• Resolve customer concerns in a timely, professional manner.
• Maintain strong relationships to ensure a positive customer experience.
• Process and manage sales orders from entry through fulfillment.
• Verify pricing, product availability, and order accuracy.
• Cook with sales, warehouse, and logistics teams to ensure timely delivery.
• Communicate with customers regarding order status, updates, or delays.
• Maintain accurate order records in CRM/ERP systems.
• Generate, review, and distribute invoices accurately and on schedule.
• Track customer payments and follow up on outstanding balances.
• Resolve billing discrepancies in coordination with accounting.
• Maintain detailed billing records and assist with financial reporting.

Requirements

• Absolutely no educational requirements mentioned.

Qualifications

• Experience in customer service, invoicing, or order processing.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office suite of products and experience with CRM/ERP systems.
• Experience with accounting or invoicing software.
• High attention to detail and accuracy.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.

Skills

• Experience: 2+ years of administrative, office coordination, or related experience.
• Education: High School Diploma or equivalent; Associate’s or Bachelor’s degree preferred.

Pay

Competitive and comprehensive benefits package including health, dental, vision, life, AD&D, short-term and long-term disability, 401(k) with company match, paid time off, and more.

Schedule

This is a full-time position. Hours of work are Monday through Friday onsite, 8:00 AM to 5:00 PM or any other time agreed upon. Occasional evening and weekend work may be required as job duties demand.

Benefits

• Multiple health plan options through Blue Cross Blue Shield.
• Health Savings Account (with company match) or Flexible Spending Accounts, depending on selected health care plan.
• Two Dental plan options through Blue Cross Blue Shield.
• Vision plan through VSP.
• Paid time off (vacation and 11 paid holidays).
• 401k plan with company match.
• Life/AD&D insurances (both company-paid and additional voluntary options).
• Sick leave, Short-term Disability and Long-term Disability plans (company-paid).
• Employee Assistance Program (EAP, company-paid).
• Three Aflac plans.
• Two pet insurance plans.