Office Assistant - Williamsburg HREA

About the role

Williamsburg, Virginia

Responsibilities

• Checking in and checking out patients
• Verifying insurance eligibility
• Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
• Greeting patients while answering multi-phone lines
• Scheduling/rescheduling appointments
• Creating/scheduling referrals
• Completing chart prep and providing information to and for the patients
• May be asked to float to other practices within the region providing support as needed
• Ensures all patients' registration and demographics information is correct and updated as needed
• Collects payments from patients regarding appointments, forms, or past due balances
• Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation
• Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile
• Manages patient expectations with clear explanations
• Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline
• Practices warm transfer and proper on-hold techniques
• Maintains referrals and insurance information
• Obtains referrals or schedules referrals upon receipt from referring location
• Ensures referrals are attached with an approved insurance authorization
• Obtains insurance authorizations as necessary
• Recommends to practice manager any process improvements needed to improve quality of service
• Maintains appearance and cleanliness of the reception area
• Actively engages in team huddles and staff meetings

Qualifications

• High School Diploma or GED, Minimum (Required)
• 1 year Medical Office experience (Preferred)

Pay

Hiring Range $16.80 - $21.83/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.