Office Assistant (part-time)

Responsibilities

• Welcome visitors, respond to incoming questions, and provide courteous front-office support.
• Help guests locate property areas and offer clear directions when needed.
• Cook up appointments and assist with arranging service-related schedules, including burial planning with funeral homes.
• Create and maintain both physical and electronic files for customers and decedents while entering accurate information into internal databases.
• Manage filing, sort and distribute mail, and assist with proofreading and general administrative tasks.
• Keep the lobby and office presentable by restocking materials, tidying shared spaces, and monitoring basic supply levels.
• Track headstone deliveries and placements, and communicate with customers regarding missing markers or related updates.
• Participate in staff meetings and provide administrative support across departments as needed.

Requirements

• Previous experience in an office support, clerical, or administrative role.
• Comfortable answering inbound calls and assisting customers in person with professionalism and empathy.
• Strong data entry skills with the ability to maintain accurate digital and paper records.
• Familiarity with office software, CRM platforms, and general computer programs.
• Experience supporting billing, payment processing, or other administrative financial tasks is preferred.
• Able to stay organized, manage multiple priorities, and follow established procedures.
• Strong written and verbal communication skills, including attention to detail when reviewing documents.

Qualifications

The ideal candidate brings strong clerical skills, a detail-oriented communication style, and the ability to handle sensitive interactions with care and respect.