Office Assistant Orthopedics and Sports Medicine Turtle Creek

Location

Address: 15 Turtle Creek Dr
City: Asheville
State: North Carolina
Postal Code: 28803

Shift

Schedule: Full time
Shift: Mon-Fri 8am-5pm

Facilities

Facilitates medical record requests accurately and timely.
Assists with daily closing procedures.

Customer Service

• Greets and directs patients in a friendly, welcoming, and timely manner.
  Demonstrates knowledge of department policies and procedures to assist patients appropriately.
  Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
  Consistently responds to patient requests in a timely and professional manner.
• Collections and scheduling:
  Collects required documents such as insurance cards and photo IDs for encounters.
  Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
  Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
  Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
  Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
  Establishes patient payment plans as required by department policy.
• Referrals and processing:
  Processes patient referrals accurately and timely.

Knowledge, Skills, and Abilities

N/A

Education and Experience

• Education: High School Grad or Equiv [Required]
• Field of Study: or equivalent
• Work Experience: 1+ years related experience [Preferred]

Additional Information

N/A

Licenses and Certifications

N/A

Physical Requirements

Click here to view work requirements

Pay Range

$15.05 - $24.08