Office Assistant - Office of the Registrar (Part-Time)

About the role

The Office of the Registrar at James Madison University is seeking a part‑time Office Assistant to support the Client Services Team. This is a year‑round, part‑time wage position averaging 29 hours per week (approximately 1,500 hours per year) with no benefits.

Responsibilities

• Assist with answering phones, emails, and providing customer service coverage at the front desk
• Process transcript orders and assist current and former students with placing transcript orders
• Enter data into the PeopleSoft Student Administration System while ensuring data integrity, confidentiality, and accuracy
• Scan documents into OnBase (document retention system)
• Work closely with students, faculty, staff, and parents/families
• Perform back‑up duties for other team members as needed
• Perform other duties as assigned by supervisor or designee

Qualifications

• Prior customer service experience, including phone, email, and in‑person
• Proficiency in Microsoft Word and Microsoft Excel
• Exceptional attention to detail and accuracy
• Excellent organizational skills, ability to prioritize work, and multitask
• Experience working independently and within a team

Skills

• Knowledge of PeopleSoft Student Administration System (preferred)
• Familiarity with FERPA (Family Educational Rights and Privacy Act) (preferred)

Pay

$17.05 per hour

Schedule

Part‑time, averaging 29 hours per week (about 1,500 hours per year), year‑round

Benefits

No benefits offered for this position