Office Assistant Infectious Disease

About the role

Facilitates medical record requests accurately and timely.

Affords assistance with daily closing procedures.

Greets and directs patients in a friendly, welcoming, and timely manner.

Demonstrates knowledge of department policies and procedures to assist patients appropriately.

Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.

Consistently responds to patient requests in a timely and professional manner.

Collections required documents such as insurance cards and photo IDs for encounters.

Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.

Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.

Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.

Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.

Establishes patient payment plans as required by department policy.

Processes patient referrals accurately and timely.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Affords assistance with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collections required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Requirements

N/A

Qualifications

High School Grad or Equiv [Required]

Skills

N/A

Benefits

N/A

Pay

$15.05 - $24.08

Schedule

Full time Shift Day (United States of America)