Office Assistant II - ASB #JR-00710

About the role

We are an open admission animal care facility that accepts all animals and works to reunite strays with owners or place them in permanent homes, including through rescue or rehabilitation partnerships. The Animal Care and Adoption Center is a fast-paced environment serving up to 100 visitors daily for intake, adoptions, reclaims, licensing, and phone inquiries.

Responsibilities

• Act as the primary customer contact: greet and assist shelter visitors
• Provide oral counseling to citizens seeking support for their pets
• Schedule adoption, surrender, and veterinary appointments
• Perform filing and computer data entry
• Compile data and prepare statistical reports
• Answer a multi-line phone system and respond to inquiries
• Calculate and collect fees; prepare monetary deposits
• Complete required forms for incoming and outgoing animals, including adoption paperwork
• Prepare flyers to market shelter animals
• Distribute mail and manage email inboxes
• Manage social media platforms: post adoption lists and respond to citizen messages
• Perform notary duties as needed

Requirements

• High school diploma or GED plus one year of clerical or office assistant experience, or an equivalent combination of experience and training
• U.S. citizenship or lawful resident eligible for naturalization
• Ability to pass a background check and obtain CJIS/VCIN/NCIC certification
• Passing score on a typing test of 40 wpm with 90% accuracy

Preferences

• Experience providing quality customer service in a fast-paced, emotionally charged environment with demonstrated de-escalation skills
• Experience handling highly confidential information
• Experience processing payments
• Ability to perform multiple tasks simultaneously
• Strong attention to detail
• Experience in an animal shelter, veterinary clinic, or similar facility (including volunteer roles), especially with dogs and cats
• Data entry experience

Special Requirements

• May be required to work additional hours in response to short-term department needs or City-wide emergencies
• Shift: 9:00 am to 5:30 pm with a 30-minute unpaid lunch break, five days per week, two consecutive days off (typically weekdays)

Disqualifiers

• Felony conviction or any crime involving moral turpitude
• Class 1 or Class 2 misdemeanor conviction (or Virginia equivalent) within the last five years, excluding traffic violations
• Driving under the influence, refusal of blood/breath test, eluding police, racing, or leaving the scene of an accident within the last five years
• Sale of illegal drugs as an adult
• Illegal use or possession of heroin, cocaine, hallucinogens, or derivatives (except marijuana) within the last five years
• Illegal possession of anabolic steroids within the last 36 months