Office Assistant I - Communications - Full Time Evening Shift (4:00 PM - 12:30 AM)

Position Summary

Our Office Assistants 1 in the Communication department typically have extensive contact with the public in person and/or by phone. These contacts may include delivering adverse decisions; there may also be contact with other agencies or program areas to obtain or provide information and they may work in relative isolation with other clerical staff or program staff.

Duties

• Answer calls within the first ring.
• Place yourself on unavailable whenever you cannot answer the next incoming call.
• Properly greet and identify yourself by first name (as described in procedures) when answering each and every call.
• Interact with each caller in a timely, courteous and professional manner, regardless of the emotional state and conduct of the caller.
• Search by multiple names, titles and categories to identify the proper person, department, procedure and on call schedule.
• Overhead page only for medical emergencies.
• Execute all Codes and Emergencies according to our system's procedures.
• Swap out pagers, update paper status and schedules as requested.
• To ensure accuracy and eliminate call backs, complete each transaction while the caller remains on the phone with you.
• Avoid wrong connections by reading back to the caller the first name, last name and department of the person you are about to connect to.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
• Absorb and follow all notes in our Directory, Procedures, and On-Call Schedules