Office Assistant Hybrid #260729-7086CL-001

We are seeking an organized, customer-focused Office Assistant to support the claims intake and disposition unit in the Bureau of Disability Determination Services. This hybrid role offers professional growth, work/life balance, and the opportunity to make a meaningful impact on the public.

About the role

In Disability Determination Services, the office assistant is responsible for:

• Answering incoming phone calls from the public
• Preparing outbound mail
• Scanning and indexing documents
• Managing correspondence

Computer, telephone, and interpersonal skills are required.

Responsibilities

• Perform a full range of general clerical duties including typing, data entry, filing, and maintaining office systems
• Compose routine correspondence and compile technical, statistical, or financial reports
• Provide general information and referral services to the public regarding agency services or authority
• Apply agency policies and state statutes in determining case status or responding to requests
• Maintain calendars, initiate recurring work, and manage special clerical projects
• Process documents, verify information, and ensure conformance to established guidelines
• Handle purchase requisitions, payment lists, billing invoices, and financial transactions
• Receive and verify shipments, maintain inventory, and order supplies
• Operate office equipment including computers, tablets, and mail machines
• Lead lower-level employees in carrying out assigned clerical functions

Requirements

• Two (2) years of general clerical work experience
• Knowledge of office systems, procedures, and proper telephone usage
• Strong interpersonal, oral, and written communication skills
• Ability to perform arithmetical computations and operate office suite software
• Ability to schedule and prioritize workflow, and read complex instructions

Qualifications

• College training may substitute for experience at a rate of fifteen (15) semester hours equaling one-half (1/2) year of experience, up to a maximum of two (2) years
• Preferred: Experience providing telephonic customer service in a social service agency
• Preferred: Experience managing competing priorities while meeting deadlines
• Preferred: Experience managing a switchboard and routing public inquiries about government benefits
• Preferred: Experience working with mail machines
• Preferred: Experience scanning and indexing documents

Special Requirements

Persons having responsibility for supervising or observing the behavior of inmates or custodial individuals will be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.

About the Agency

The Department of Aging and Disability Services maximizes opportunities for the independence and well-being of people with disabilities and older adults in Connecticut. Our programs and policies:

• Deliver aging and disability services responsive to the needs of Connecticut citizens
• Provide leadership on aging and disability issues statewide
• Coordinate programs and services in employment, education, independent living, accessibility, and advocacy
• Advocate for the rights of residents with disabilities and older adults
• Serve as a state-level resource on aging and disability issues

Schedule

• Full-time, 40 hours per week
• Monday - Friday, 8:00 AM – 4:30 PM

Benefits

• Professional growth and development opportunities
• Healthy work/life balance
• Comprehensive state employee benefits (visit State Employee Benefits Overview for details)

Location: Hartford, CT