Office Assistant, Care Center Student Worker (Part-time, Temporary)

About the role

The Care Center Office Assistant serves as the first point of contact for visitors, providing prompt and courteous service to students, faculty, and staff while fostering a welcoming environment. This role supports daily operations and Care Center staff, connecting students to essential resources such as the food pantry, emergency aid, student support services, wellness services, and success coaching.

Responsibilities

• Greet and assist students, staff, and visitors at the Care Center front desk, providing prompt, courteous service to all inquiries
• Provide general Care Center services information, assist students with resources (e.g., technology, The Nest), and refer inquiries to appropriate staff as needed
• Provide general office support for the department including data entry, scanning, copying or collating materials, and sorting or delivering department mail
• Assist with appointment scheduling for prospective and current students
• Assist with campus events such as Open House, departmental activities, and workshops
• Monitor and track activity in Qless as required
• Maintain a clean, welcoming, inclusive, and supportive environment for all students accessing Care Center services
• Provides support in other Enrollment & Student Services (ESS) departments as needed

Knowledge, Skills, and Abilities

• Demonstrate excellent customer service, customer relations skills, and a positive, welcoming attitude
• Exhibit exceptional telephone etiquette and the ability to communicate effectively both orally and in writing
• Be proficient in Microsoft Office applications, as well as search engines and equivalents
• Ability to manage multiple tasks simultaneously and work independently as well as cooperatively in a team environment
• Be adaptable, punctual, and quick to learn new information
• Maintain confidentiality and handle sensitive student information with care
• Ability to develop positive and collaborative relationships with students and staff

Minimum Requirements

• Must be enrolled as a Wake Tech Community College student
• Maintain a 2.0 GPA or higher