Office Assistant Call Center RMG - Ortho & Sports Med

About the role

The office assistant in the RMG Call Center works under the direct supervision of the supervisor/director. The primary responsibilities include providing exceptional customer service while multitasking.

Responsibilities

• Uses good telephone techniques including 4 part greeting and 2 rings or less guideline.
• Observes transfer and on-hold techniques.
• Maintains patient expectations with clear and concise communication.
• Captures all needed information and routes to appropriate parties.
• Screens calls and makes decisions concerning the severity of complaints and schedules or transfers calls following established guidelines.
• Updates demographics with each call.
• Verifies My Chart status and activates when appropriate.
• Fulfills interpreter service requests appropriately.
• Reminds patients of co-pays due at the time of scheduling.
• Selects appropriate visit types when scheduling appointments.
• Routes appropriate messages to the correct pool.
• Initiates medication refill requests.
• Recommends process improvements to the office manager to enhance service quality.
• Reports compliance, insurance, and billing anomalies as they are recognized.

Qualifications

• High school diploma or equivalent (preferred).
• Medical office experience (preferred).

Pay

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. The hiring range is $17.50 - $22.75 hourly.

Schedule

Details on the schedule will be provided upon hire.