Office Assistant RMG - Primary Care Midtown - Williamsburg, VA

Responsibilities

• Checks in and checks out patients, verifies insurance eligibility.
• Maintains patient registration by entering and updating patient demographics within the software.
• Greet patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals.
• Completes chart prep and provides information to and for the patients.
• Ensures all patients' registration and demographics information is correct and updated as needed.
• Completes check-in and check-out in a timely manner.
• Collects payments from patients regarding appointments, forms, or past due balances.
• Maintains daily schedule including scheduling/rescheduling appointments, when necessary.
• Completes clerical chart prep, prepares and prints visit related documents.
• Promotes the Riverside Care Difference through exceptional customer service.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Manages patient expectations with clear explanations.
• Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
• Prompts for referrals and insurance information, obtains referrals or schedules referrals upon receipt from referring location.
• Ensures referrals are attached with an approved insurance authorization.
• Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.

Qualifications

• High School Diploma or GED, Minimum (Required)
• 1 year Medical Office experience (Preferred)