Office Assistant

About the Role

Open Management is looking for an Office Assistant to join our onsite team at our manufactured housing community in Springfield, MO. This is a full-time, office-based position responsible for supporting the Property Managers with the day-to-day administrative and resident-facing needs of the community. This person will often be one of the first points of contact for residents and prospective residents, answering incoming calls, assisting with questions, providing information regarding leases and community policies, and helping ensure the community office operates efficiently.

The ideal candidate is friendly, professional, organized, and comfortable interacting with residents throughout the day. They should be able to manage multiple priorities, communicate clearly, use computer systems confidently, and take initiative when something needs attention. Prior property management experience is helpful but not required. We are willing to train the right person who brings strong customer service, administrative, and organizational skills.

What You'll Do

• Answer incoming phone calls and assist residents, prospective residents, vendors, and other callers with questions or direct them to the appropriate team member.
• Serve as a welcoming and professional first point of contact for residents and visitors to the community office.
• Assist residents with general questions regarding their leases, accounts, community policies, notices, and other property-related matters.
• Support the Property Manager with day-to-day administrative tasks and community operations.
• Assist with resident paperwork, applications, lease documentation, notices, and maintaining accurate resident records.
• Help coordinate resident move-ins and move-outs and ensure required documentation is completed.
• Assist with following up on resident requests and communicating updates as needed.
• Receive and help coordinate maintenance requests with the appropriate onsite team members.
• Assist prospective residents with general community information and available homes and help coordinate tours or follow-up.
• Maintain an organized, professional, and welcoming community office.
• Use company systems to enter information, maintain records, and complete assigned administrative tasks.
• Take ownership of assigned responsibilities and communicate proactively when additional information or support is needed.
• Provide additional administrative and operational support to the Property Manager as needed.

What We're Looking For

• Strong customer service and communication skills, both over the phone and in person.
• Ability to communicate professionally and effectively with a variety of personalities.
• Strong organization and attention to detail.
• Ability to manage multiple tasks and priorities in a busy office environment.
• Comfortable using computers and learning new software and technology.
• Ability to maintain professionalism when handling resident questions, concerns, or challenging conversations.
• A team-oriented mindset with a willingness to jump in and support the Property Managers and onsite team.
• Dependable and comfortable working full-time from the community office.
• Previous administrative, receptionist, customer service, leasing, or property management experience is preferred but not required.

Benefits

• Paid Time Off (PTO): 4 weeks in your first year
• Company-Paid Holidays: 15 per year
• Insurance: Medical, Dental, and Vision (with company-shared coverage)
• 401(k) Retirement Plan with company match