Office Assistant (Anchorage)

ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.

About the role

As an Office Assistant, you will play an essential role within our Credit & Collections department, reporting to the Credit & Collections Supervisor.

Responsibilities

• Cashiering; includes balancing and preparing deposits.
• Cash machine operation.
• Provide Payment Queue and switchboard coverage; assist customers with general and account questions.
• Perform credit balance refunds and adjustments.
• Perform bank corrections and research and adjust misapplied or unidentified payments.
• Research, bill, and collect on damage claims.
• Administer various Heating Assistance Programs.
• Perform general collection functions: active and closed accounts and department purchasing.
• File and scan documents.
• Search archives for historical information.
• Process outgoing and returned mail, sort mail, and enter mailing address changes.
• Respond to customer questions and concerns via phone (call center environment) and email correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Cross-train with other department tasks.
• Initiate work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system, process work orders for customers.
• Research account and billing discrepancies; perform account adjustments as necessary.

Requirements

• Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
• Basic administrative skills and ability to perform related tasks.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
• Ability to multi-task in a fast paced environment and to effectively and professionally assist customers in this type of environment.
• Effective oral and written communication skills to effectively communicate policies and procedures to others.
• Ability to use general office equipment such as computer, fax, phone, copier, etc.
• Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
• Ability to convey information clearly, effectively, and professionally.
• Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
• Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.

Preferred Qualifications

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

If you meet most but not all of the position's qualifications, you are still encouraged to apply.

Benefits

• Comprehensive health, dental, prescription, and vision benefits
• 401(k) plan with generous company contribution
• Insurance coverage for Life, AD&D, and Long-Term Disability
• Employee Assistance Program
• Education Assistance Program
• Wellness Program
• Generous leave policies

ENSTAR is committed to your professional development and your overall health and safety. We foster a safety-centric culture and an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees.