Office Assistant, Academic Advising

About the Role

This position provides clerical support to the Academic Advising department at Northern Wake Campus.

Responsibilities

• Receive customers and other visitors, determine their needs, and direct them accordingly
• Answer telephone calls, screen and refer calls when appropriate, take messages, and dispense information
• Routinely receive forms; ensure that they are accurate, legible, and complete
• Serve as the primary source of contact for university partners scheduling recruitment visits; distribute signage for visits throughout the NWC utilizing a variety of communication methods
• Provide customers with general information and communicate steps to the enrollment process
• Enter information into the Colleague database
• Assemble information for student packets and various events
• Compile data from worksheets and other forms to create reports utilizing MS Office Suite
• Maintain an inventory of office supplies and order forms for the department
• Prepare internal and external correspondence using Microsoft Word
• Promote continuous improvement by completing an annual benchmark project on an individual or group basis

Requirements

• A high school diploma or equivalent
• 1 year of related work experience in an office setting or related

Qualifications

• Excellent customer service and interpersonal skills
• Working knowledge of MS Office Suite

Preferences

• Associate's Degree
• Related work experience in a Post-Secondary environment

Essential Personnel: To be determined