Office Assistant 2, SG 9

About the role

This position directly supports undergraduate and graduate Admissions application processing, communication, and recruitment efforts. As an admissions office clerical team member, it works with other office staff in support of the college mission and to ensure continuity of operational success. Duties may include assisting with bulk mailings, front desk coverage, downloading applications, monitoring materials inventory, and assisting with priority projects for both graduate and undergraduate admissions operations.

Responsibilities

• Manage and troubleshoot the undergraduate and graduate admissions application load processes.
• Provide support for admissions travel and budget/procurement processing.
• Support the clerical processing of undergraduate and graduate admissions applications, materials, and outreach, including loading application documents from Common App and generating Control lists from both Common App and SUNY Application.
• Support all data entry into the Student Information System (Banner), CRM (Slate), and ECM (OnBase).
• Learn all sub-routines related to first-year, transfer, and graduate application processing.
• Provide support to the front desk receptionist when necessary.
• Assist with management of emails sent to admissions@cortland.edu inbox.
• Correspond and interact with prospective students and parents via email, telephone, and in-person during campus recruitment events.

Required Qualifications

• Hold or have held the title of Office Assistant 2, or be reachable on the full-time NYS Civil Service list and respond to canvass letters, or hold one of the other Office Assistant 2 titles or Library Clerk 2.

Preferred Qualifications

• Previous experience working in an office environment.

Knowledge, Skills and Abilities

• Effective verbal and written communication, including professional email etiquette and clear phone skills.
• Proficiency in advanced office administration and clerical procedures to ensure seamless operations.
• Strong attention to detail and organizational skills.
• Demonstrated knowledge of MS Office, including Word, PowerPoint, and Excel.
• Demonstrated interpersonal skills to work effectively with faculty, staff, and students.
• Strong organizational and record-keeping skills, with the ability to maintain accurate and accessible files.

Pay

$42,641

Schedule

Monday–Friday, 8 a.m.–4 p.m.