Office Assistant

Job Title: Office Assistant Location: On-site – Carbondale, Colorado Employment Type: Full-Time (Salary) Salary Range: $45,000 – $60,000 annually Overview Mitchell and Company (MaC) is a Colorado-based IT consulting firm with offices in Edwards and Carbondale. Since 1996, we’ve provided technology planning, design, procurement, deployment, maintenance, and support to private and public sector clients throughout our mountain communities. We are not a typical managed service provider. Rather than offering faceless remote support, we focus on building strong, personal client relationships grounded in trust, communication, and tailored solutions. Our lean, high-touch approach depends on bright, independent team members who value responsibility, teamwork, and balance. Nearly three decades in, we continue to grow our culture of customer service while maintaining a healthy commitment to family, fun, and the communities where we live and work. We are seeking a highly organized Office Assistant to join our Carbondale office. This role is central to client communication, service coordination, and day-to-day office operations. The ideal candidate is calm under pressure, detail-oriented, and comfortable managing a fast-paced service environment with frequent calls, emails, and scheduling adjustments. Key Responsibilities Client Communication & Support Maintain a high level of customer satisfaction through clear, courteous, and professional communicationAnswer incoming phone calls and assist clients with service requestsProvide customer service to walk-in and depot clientsCommunicate appointment details, updates, and schedule changes to clients and internal staff Service Coordination Create, update, and manage service ticketsSchedule and dispatch technicians based on priority, availability, and service level agreements (SLAs)Coordinate deliveries between clients and consultants Operations & Office Support Prepare hardware and service quotesTrack and manage inventory levelsOrder equipment and office suppliesHandle shipping and receiving of productsSupport general office management and administrative functions This position is on-site at our Carbondale office during normal business hours. Required Skills & Qualifications Strong verbal and written communication skillsExcellent organizational and time-management abilitiesComfortable answering phones and interacting with clients throughout the dayAbility to multitask and prioritize in a fast-paced environmentHigh attention to detail and accuracyProficiency with computers, email, and standard office softwareBasic understanding of IT services or a willingness to learnWillingness to learn new systems, processes, and technologies Preferred Qualifications Previous experience in dispatching, scheduling, or service coordinationExperience working in an IT services company or managed service provider (MSP) environmentCustomer service or call-handling experiencePrior Office Assistant or Office Manager experienceStrong computer and typing skills What We Offer Competitive pay based on experienceTraining on systems and proceduresSupportive, team-oriented work environmentOpportunities for professional growth within the companyHealth, Dental, and Vision insuranceHSA optionsSki pass benefitRetirement programPaid Time Off