Office Assistant 2 (NY HELPS)

Program Overview

The Office of Professional Services (OPS) is responsible for all administrative and support services, including Human Resources, Communications and Public Information, Fair Housing, Policy Development, Competitive Procurement and Contract Management, Fiscal Planning, Accounting and Treasury Services, Facilities and Building Management Services, Internal Audit, Project Management, and Information Technology Services.

Duties

• Respond to phone inquiries with sufficient general knowledge of the Agency’s business, programs, and services in an efficient, professional manner, providing assistance to both the public and internal customers.
• Demonstrate sufficient knowledge of Agency procedures regarding public and press inquiries, security issues, and departmental contacts and protocols.
• Maintain the Agency Conference Room Calendar using Microsoft Outlook, schedule meeting requests with knowledge of priority and placement, and direct visitors appropriately.
• Log incoming mail in a timely manner, ensuring proper distribution and prioritization.
• Log Agency visitors into the Rudin Security System.
• Demonstrate dependability and the ability to work a 10:00 a.m. to 6:00 p.m. schedule.
• Serve as the first point of contact for visitors and callers.
• As the “face” of the agency, the main reception desk should reflect professionalism and the familiarity with agency operations necessary to create a positive first impression.
• Perform administrative duties for the department as needed.

Qualifications

• Minimum Qualifications: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
• Non-competitive Minimum Qualifications: One year of clerical experience.
• Competitive Minimum Qualifications: Must be reachable on the New York State Civil Service eligible list. 70.1 Transfer Qualifications: One year of permanent or contingent permanent service in an eligible title for transfer determined to be similar by Civil Service. For transfers, a list of approved titles is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.
• 55b/C Qualifications: Candidates must meet the open competitive minimum qualifications for this position. Please be sure to submit your 55B/C letter. It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume/email submission. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.

Additional Comments

Please provide a current resume. Please note the vacancy ID in the subject line of your email when applying. If you are applying from Indeed, please indicate the location of the position and paste the job duties into your reply. It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume/email submission. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.

PLEASE NOTE: If you are brand new to state service, you will start at the hiring rate of this position which is $42,641 plus $4,000 in location pay.