Office Assistant 2

About the role

The Testing Services Division is responsible for the development, administration, scoring and validation of the examinations provided to the public for State agencies and local jurisdictions. To better serve New Yorkers and make civil service examinations more accessible and convenient for all, the Department is modernizing and transforming the way in which civil service examinations are held. As part of this new examination model, the Department is in the process of establishing 12 dedicated computer-based testing centers across New York State to provide all New Yorkers with the ability to participate in exams, including individuals who do not have access to a computer or Wi‑Fi services. The Exams Scoring and Results Processing Unit (ESRPU) processes candidate identification forms, hard‑copy answer papers and electronic response files, bio‑data questionnaires, and Distribution Memoranda (DMs) to compute final test scores. ESRPU also clears lists of candidate scores for eligible list processing and schedules candidate computational reviews. ESRPU ensures that Civil Service exams are scored accurately and timely and that candidates receive their exam scores. The Office Assistant 2 will assist the Program Aide and Office Assistant 3 of the Exam Scoring and Results Processing Unit (ERSPU) in the Testing Services Division.

Responsibilities

• Identifying, evaluating, recording, and checking examination material received from State and local test centers to ensure accuracy and completeness.
• Verifying test attendance, scanning, and transmitting hard‑copy answer sheets and electronic response files to other Testing Services Division sections.
• Compiling, entering, and updating various ESRPU data for tracking or analysis purposes.
• Processing State and local computational review requests from candidates who wish to determine how their exams were scored.
• Producing letters to candidates regarding their review and compiling review packages to be sent to State centers or local jurisdictions.
• Assisting the public and Department staff with questions related to exams scoring functions.
• Scanning and processing records and documents using a desktop scanner and maintaining electronic files of scanned documents.
• Organizing and maintaining files of decentralized examination material.
• Collecting and delivering examination and testing related materials as needed.

Requirements

One year of clerical experience (minimum qualification for the NY HELPS program).

Qualifications

• Reassignment Qualifications: Current Department of Civil Service employees with one year of permanent, contingent permanent, or 55 B/C service as an Office Assistant 2; if less than one year, you must be currently reachable on the Office Assistant 2 eligible list for the Albany location if one exists.
• Competitive Qualifications: You must be reachable on the current eligible list or eligible for transfer. Any active transition or promotion list(s) must be exhausted to appoint under the NY HELPS program.
• 70.1 Transfer Qualifications: One year of permanent, contingent permanent, or 55 B/C service in a title eligible for transfer and determined to be similar by Civil Service. For transfers, a list of approved titles is available through Civil Service GOT‑IT at https://