Office and Production Manager

Benefits

• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Company parties

Qualifications

• Ready to Build Something Meaningful
• Strong organizational and project-coordination skills
• Strong communication skills (especially over the phone)
• Ability to multitask and prioritize in a fast-paced environment
• Experience with QuickBooks Online required
• Self-motivated, proactive, and solutions-oriented
• Valid driver's license and reliable personal vehicle for occasional job site visits (mileage reimbursed)
• Experience in flooring, construction, or home improvement is a plus

Responsibilities

• Manage Office & Production Operations
• Oversee day-to-day office operations
• Keep the workspace organized, efficient, and welcoming
• Coordinate production schedules, job timelines, and crew/installer assignments
• Track jobs from sale through completion
• Proactively flag delays or issues before they impact the customer
• Manage calendars, scheduling, and internal coordination across the team
• Occasionally travel to job sites in your own vehicle to check on progress, meet installers, or resolve issues (mileage reimbursed)
• Order and track materials as needed to keep projects moving on schedule
• Deliver an exceptional customer experience
• Serve as a primary point of contact for customers
• Schedule appointments for Design Associates and manage follow-ups on open proposals
• Ensure a smooth, professional, and positive experience for every customer throughout their project
• Support and execute local marketing initiatives
• Represent the business at home shows and community events (occasional evenings/weekends)
• Support Business Growth
• Update Salesforce daily with job progress and customer information (training provided)
• Partner with bookkeeping support and maintain accurate records in QuickBooks Online
• Meet weekly with the Owner to review sales performance, production pipeline, and project status
• Participate in weekly planning and strategy meetings
• Help improve processes, identify efficiencies, and take ownership of key administrative and operational functions
• Contribute ideas that shape the future of the business