Office Administrator- Ward-Simchak Funeral Home

About the role

The Office Administrator supports Ward-Simchak Funeral Homes, contributing to the coordination and accuracy of services provided to families.

Responsibilities

• Assist Funeral Directors with service coordination and follow-up tasks
• Support or fill in for Funeral Directors during the release of cremated remains, as appropriate
• Ensure timely completion of assigned responsibilities related to each service
• Input and maintain accurate case information, including data required for death certificates (DCs) and follow-ups
• Contact physician offices to verify and obtain required information for death certificates
• Enter and manage case data in Passare, including vital records and service-related documentation
• Update and track case checklists to ensure all steps are completed accurately and on time
• Aid in document preparation, printing projects, and file organization
• Receive and distribute mail and packages
• Receive and process payments, ensuring accurate documentation in the management system
• Support general office coordination and administrative tasks as needed

Requirements

• High school diploma or equivalent required
• 4+ years of administrative, operations, or customer service experience preferred
• Experience working in a detail-oriented or process-driven environment strongly preferred
• Strong organizational skills with the ability to manage multiple tasks and follow through to completion
• High level of accuracy and attention to detail, especially when handling documentation
• Comfortable using computer systems and entering data with precision (experience with case management or records systems is a plus)
• Strong communication skills, both verbal and written
• Ability to handle sensitive information with discretion and professionalism
• Dependable, proactive, and able to work both independently and as part of a team
• Ability to remain calm, organized, and professional in emotionally sensitive situations

Qualifications

• High school diploma or equivalent required

Skills

• Detail-oriented
• Dependable
• Proactive
• Organized
• High level of accuracy and attention to detail
• Computer proficiency (especially with case management or records systems)
• Strong communication skills
• Discretion and professionalism with sensitive information

Benefits

• 401(k) with 5% company match
• Medical, dental, and vision insurance
• Paid time off
• Employee discounts

Pay

TBD

Schedule

TBD