Office Administrator - New Tripoli

About the Company

Keen Compressed Gas Co. is a family-owned business founded in 1919 and a leading supplier of industrial, medical, and specialty gases, welding equipment, and safety products throughout the Mid-Atlantic region. With more than 100 years of success, we are committed to Total Customer Satisfaction and provide a stable, collaborative work environment with opportunities for long-term growth.

About the Role

The Office Administrator supports the daily operations of the New Tripoli branch through office administration, customer service, account support, and sales-related activities. This position works closely with customers, drivers, and branch personnel to ensure efficient operations, accurate records, and exceptional customer service.

Responsibilities

• Manage incoming calls, emails, customer inquiries, correspondence, and general office administration.
• Process customer payments and maintain accurate administrative and financial records.
• Assist customers with billing questions, accounts receivable inquiries, order status, and service needs.
• Maintain branch inventory, customer information, and administrative systems.
• Develop and maintain positive relationships with existing customers while identifying opportunities for account growth.
• Promote welding equipment repairs and related products and services.
• Prepare estimates, proposals, repair documentation, and other customer-related paperwork.
• Assist with collections and resolution of billing issues.
• Schedule and maintain efficient delivery routes for on-site drivers.
• Support the Branch Manager with daily branch operations and other administrative needs.
• Participate in quarterly sales meetings and monthly safety meetings.
• Maintain current product knowledge and technical competency.
• Perform other duties as assigned to support branch operations and customer satisfaction.

Requirements

• High School Diploma or equivalent required.
• 2–3 years of office administration or customer service experience preferred; relevant experience may be considered in lieu of formal experience.
• Industrial, welding, compressed gas, manufacturing, or related industry experience preferred.
• Commercial repair facility experience preferred.
• Strong organizational, communication, and multitasking skills.
• Excellent customer service and problem-solving abilities.
• Strong attention to detail with the ability to prioritize and meet deadlines.
• Proficiency with Microsoft Office 365 and ability to learn company-specific systems and software.
• Valid driver's license and acceptable driving record preferred.