Office Administrator - Home Delivery

About the role

Responsible for supporting the day-to-day coordination of home delivery operations by serving as a liaison between customers, Operations, Independent Contractors, and internal support teams. This position assists with customer service, order management, delivery documentation, and operational follow-up to help ensure timely and accurate service execution.

Responsibilities

• Respond to and support customer, client, and Independent Contractor inquiries in a timely and professional manner.
• Partner with cross-functional teams to research and resolve customer service matters, order-related concerns, and operational issues.
• Coordinate and maintain delivery-related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.
• Manage administrative processes supporting delivery execution, including delivery updates, reschedules, documentation tracking, and record retention.
• Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.
• Monitor and research open, unassigned, or exception orders to support timely resolution and service completion.
• Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.
• Prepare and distribute reports, manifests, and operational documentation needed to support daily business activities.
• Process and track returns, service requests, and shipment-related information as required.
• Maintain organized records and ensure the accurate distribution and retention of operational documentation.
• Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.
• Perform other duties and responsibilities as assigned.

Requirements

• College degree strongly preferred, but not required.
• Previous office experience required.
• Experience working in a warehouse or logistics environment preferred.

Skills

• Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization and problem-solving skills.
• Good oral and written communication and interpersonal skills.
• Highly motivated, self-starter with the capability of taking multiple duties and challenges.
• Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Working Conditions

• Work is primarily performed in a climate-controlled environment.
• Requires sitting, walking, and standing.
• Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data.
• Requires the use of clear speech communicated to others and understanding the speech of another person.
• Requires the ability to see details of objects within close range.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
• Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position.
• These physical demands include, but are not necessarily limited to: standing, sitting, walking, typing, hearing and talking for prolonged periods of time.