Home Office Administrator

About the role

The Opportunity
We are looking for two organized, professional, and people-oriented Home Office Administrators to serve as the administrative and operational backbone of our Allentown, PA home office. These are in-person, office-based roles that sit at the center of ECF's day-to-day operations — interfacing with leadership, supporting HR and payroll administration, coordinating with regional teams, and keeping the home office running smoothly and professionally.

Responsibilities

• Serve as the primary point of contact for all visitors, vendors, employees, and regional teams, representing ECF with professionalism and warmth
• Serve as the primary liaison between the ECF Home Office and regional Branch Administrators, coordinating HOF-initiated requests, cross-functional initiatives, policy communications, and company events to ensure consistent information flow and follow-through across all regions
• Provide scheduling, travel coordination, document preparation, and administrative support to department heads, the Director of HOF Operations, CFO, and CEO
• Aid the HR & Payroll Manager with payroll data entry in ADP Workforce Now, new hire onboarding logistics, offboarding coordination, and benefits administration support
• Maintain the home office environment to ECF's professional standard; manage office supply and breakroom inventory; coordinate maintenance, repairs, and vendor relationships
• Receive, sort, and route all incoming mail and packages including time-sensitive legal documents, government correspondence, and checks; manage all outgoing shipments
• Plan and execute ECF company events including team meetings, client visits, holiday events, and employee recognition programs in coordination with the Brand & Media team
• Perform additional administrative duties and functions as assigned

Requirements

• 2+ years of experience in office administration, executive support, facilities coordination, or a related role
• Professional, polished, and welcoming demeanor — this role represents ECF to all visitors and vendors
• Strong organizational and multitasking skills with the ability to manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and SharePoint/OneDrive
• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information with discretion
• Reliable and punctual — this role is 100% in-person at ECF's Allentown, PA home office; remote work is not available
• Willingness and ability to travel (land/air) as needed (less than 10%); willingness to support emergency and winter storm operations as needed

Qualifications

• Notary Public certification or willingness to obtain
• Bilingual — English and Spanish a plus

Benefits

East Coast Facilities offers a comprehensive benefits package to full-time employees including medical, dental, and vision insurance, 401(k), paid time off, Employee Assistance Program (EAP), and additional company-sponsored benefits.