Office Administrator

TruBlue of Central Brevard, a TruBlue Home Service Ally, provides premium handyman services with insured technicians, helping customers maintain the safety and value of their homes through handyman services, home assessments, and regular maintenance. We support busy adults and seniors in protecting their home investment.

About the role

• Maintain communication with customers via phone, text, and email.
• Manage incoming leads: call, text, email, and schedule new work.
• Maintain and progress the customer funnel through each step.
• Schedule meetings with potential customers for estimators.
• Schedule approved jobs based on staffing availability.
• Relay communications between clients, staff, and management.
• Track hours worked by employees per job.
• Track purchases made for each job.
• Assist the manager with sending invoices upon project completion.
• Assist estimators with material location and pricing.
• Help maintain social media accounts and email communication with prospects.

What we value

• Family: Our most important asset; we strive to make everyone feel included.
• Integrity: Treating people with respect and expecting the same in return; everyone has a voice.
• Trust: Achieved through reliability and credibility—actions speak louder than words.
• Quality: Taking pride in work and providing the best value and customer experience.

Requirements

• Excellent computer skills, including Excel, Word, and CRM platforms (Housecall Pro experience is a bonus).
• Strong social media knowledge (Facebook, Nextdoor, etc.).
• Ability to communicate with clients of diverse socioeconomic statuses and age groups.
• Ability to work with a diverse team of employees.
• Skill in setting efficient schedules for a growing number of crew members.
• Ability to adjust to interruptions (e.g., last-minute cancellations, call-offs, illnesses).
• Basic knowledge of business principles, including profitability and efficiency.
• Legal US citizenship and fluent English.

Benefits

• Regular work hours.
• Flexible scheduling.
• 6 paid holidays.
• PTO (Paid Time Off).
• Strong office support.
• Fully remote position (must live in Florida, USA).