Office Administrator

Key Responsibilities

• Serve as the primary point of contact for incoming calls from clients, families, staff, and partners
• Process emailed orders and respond to inquiries with accuracy and professionalism
• Provide attendance confirmations and availability updates to staff and instructors
• Manage and route daily phone calls efficiently and appropriately
• Maintain tracking and delivery status of training supplies and materials
• Handle shipping and mailing of packages and correspondence
• Aid with billing, invoicing, and administrative documentation
• Support business development and marketing initiatives through ad hoc administrative tasks
• Assist in planning and supporting events involving clients, families, and partners
• Help maintain composure and professionalism in high-pressure or time-sensitive situations
• Contribute ideas, take initiative, and support special projects

Performance Indicators & Measures of Success

• Consistently positive client and family service feedback
• Accurate, timely, and reliable follow-up on all communications and tasks
• Willingness to contribute ideas, take initiative, and support special projects
• Strong working relationships with manufacturer and vendor partners
• Demonstrated reliability, organization, and attention to detail

Expectations & Core Competencies

• Taking full ownership of assigned responsibilities
• Setting and executing time-bound goals to manage workload effectively
• Maintaining accountability to commitments, deadlines, and schedules
• Supporting team members while upholding high professional standards