Office Administrator

About the role

We are looking for a full-time Office Administrator to join our friendly and hardworking team. The role operates Monday to Friday.

Responsibilities

• Answer incoming calls, take full customer details, and understand customer needs.
• Record addresses, contact details, and job requirements.
• Create job cards and ensure they contain enough information for the foreman to act on.
• Monitor the answering machine and respond to customers efficiently.
• Manage the general email inbox, forward emails to the correct staff member, or respond where necessary.
• Turn phone messages into written information.
• Handle confidential information appropriately.
• Order stationery and office supplies.
• Greet visitors and deal with enquiries.
• Keep customers informed when appropriate.
• Assist the Office Manager when required.
• Ensure no job gets lost in a phone call, text message, or email—everything becomes a job card or is attached to an existing job.

Requirements

• Good communication and customer-service skills.
• Strong organization and time management skills.
• Strong attention to detail.
• Computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to prioritize and manage multiple tasks.
• Professional telephone and email manner.
• Accuracy when handling records and data.
• Ability to work independently and as part of a team.

Benefits

• 15 days paid holiday, plus PTO over the Christmas period.
• Paid Bank Holidays.
• Private Pension Scheme.
• Friendly and flexible working environment.

Rate of pay will depend on experience and skills.