Office Administrator

Essential Functions

• Answer phone calls utilizing a multi-line telephone system and route calls to appropriate departments or personnel
• Process email correspondence and sort/distribute physical mail
• Assist the Branch Manager with their calendar management and scheduling appointments as needed
• Greet all office visitors and provide a warm and welcoming experience; maintain the appearance of the reception area and office
• Build and maintain relationships with the office’s Real Estate Agents to provide a positive experience and assist agents with general inquiries on office operations
• Aid in driving Real Estate Agent engagement and retention by completing monthly check-in calls, preparing cards for birthdays and anniversaries, and providing updates on office events
• Assist the Branch Manager in coordinating the new hire onboarding and/or termination processes for the office’s Real Estate Agents
• Support the Compliance team’s operations by processing a daily commission log and paperwork, reviewing, and preparing commission instructions for signature, reviewing select files in SkySlope for Compliance Manager to complete, and assisting with check distribution
• Prepare and process various audits and reports for the Operations team and Compliance Manager utilizing Microsoft Excel/Google Sheets, SkySlope, and Realty ONE Group’s zONE
• Have knowledge/Experience with Social Media Platforms such as Facebook, Zoom, Instagram, Tik Tok, and more
• Perform any additional duties as assigned or requested by Branch Manager

Qualifications

• 1-2+ years of experience in an Administrative Support role
• 2+ years of Customer Service experience is required
• High School Diploma or equivalent
• Excellent communication skills and computer knowledge with proficiency in Microsoft Office Suite and Google Suite
• Able to work in a fast-paced environment
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Able to prioritize and handle multiple tasks and projects concurrently