Office Administrator

Oldcastle, a CRH company, is the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We manufacture precast concrete, polymer concrete, and plastic infrastructure products under brands including Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

About the role

This position supports plant, dispatch, sales, accounting, and HR operations through customer service, administrative coordination, and operational support. The role serves as a key point of contact for customers, vendors, carriers, and internal teams, ensuring accurate order processing, efficient office workflow, timely communication, and exceptional customer service in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and walk-ins regarding pricing, product availability, orders, deliveries, returns, billing corrections, and product information
• Generate price quotations, enter sales orders, process billing transactions, collect payments, and coordinate deliveries with dispatch
• Provide product information and application guidance using product catalogs and specification resources
• Support outside sales representatives and internal plant, dispatch, and accounting teams
• Research and resolve customer concerns, order discrepancies, freight issues, accounts payable discrepancies, and other operational matters
• Manage daily administrative functions including documentation, scanning, recordkeeping, file uploads, and maintaining accurate system records
• Create, review, and process purchase orders, customer credits, pallet credits, and freight documentation
• Verify raw material receipts, inbound freight transactions, expenses, and other operational data for accuracy
• Coordinate with carriers, vendors, customers, and internal departments regarding shipments, deliveries, and scheduling
• Perform timekeeping duties for site employees and temporary staff
• Assist with month-end activities, inventory counts, expense reviews, and reporting requirements
• Maintain accurate customer, vendor, and operational records within company systems
• Follow all company safety policies and procedures
• Other duties may be assigned as needed

Requirements

• High school diploma or GED required; associate or bachelor's degree preferred
• 2+ years of customer service, administrative, office, or operations support experience
• Strong verbal and written communication and interpersonal skills
• Excellent organizational skills and high attention to detail
• Proficiency in Microsoft Office and ability to learn new systems
• Dependability and ability to manage multiple tasks in a fast-paced environment

Benefits

• Highly competitive base pay
• Comprehensive medical, dental, and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About the company

CRH has a long and proud heritage as a collection of hundreds of family businesses, regional companies, and large enterprises. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.