Office & Admin Specialist Intermediate

About the role

The Weights & Measures Division is responsible for ensuring the accuracy of commercial weighing and measuring devices throughout Minnesota, monitoring fuel quality, and providing precision measurement services to businesses across the state. The primary work location for the position is at the Weights & Measures Division Office in Burnsville, Minnesota.

Responsibilities

• Receiving and routing public inquiries and complaints
• Managing the Division's main phone lines and shared email accounts
• Processing incoming mail and payments
• Coordinating administrative aspects of the Placing in Service program
• Providing administrative support to Division leadership and field staff
• Assisting with maintaining records and tracking program information across multiple internal systems
• Supporting the Division's safety program

Requirements

• Customer Service skills (phone, in person, written, and electronic correspondence)
• Word processing skills
• Data Entry skills
• Accurate spelling and grammar in written and electronic communication

Qualifications

• Experience coordinating administrative support for regulatory, inspection, or compliance programs
• Experience working with and/or using program tracking or other regulatory databases to monitor requests, complaints, or program activity
• Experience managing shared phone lines or email inboxes used for public inquiries
• Strong organizational skills and the ability to manage multiple tasks while maintaining accuracy and attention to detail

Skills

• Excellent customer service skills
• Effective communication skills
• Organizational skills
• Attention to detail

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care