Office & Admin Specialist Intermediate
About the role
The Weights & Measures Division is responsible for ensuring the accuracy of commercial weighing and measuring devices throughout Minnesota, monitoring fuel quality, and providing precision measurement services to businesses across the state. The primary work location for the position is at the Weights & Measures Division Office in Burnsville, Minnesota. This position serves as the primary administrative coordination point for the division and provides direct support to the Division Director, management team, inspectors, and the public. The individual in this role is responsible for managing the Division's front office operations and ensuring efficient communication between the public, regulated businesses, and Division staff.
Responsibilities
- Receiving and routing public inquiries and complaints
- Managing the Division's main phone lines and shared email accounts
- Processing incoming mail and payments
- Coordinating administrative aspects of the Placing in Service program
- Providing administrative support to Division leadership and field staff
- Assisting with maintaining records and tracking program information across multiple internal systems
- Participating in and supporting the Division's safety program
Minimum Qualifications
- Customer Service skills (phone, in person, written, and electronic correspondence) sufficient to provide courteous effective service to clients/customers
- Explain the reasons for transactions and procedures, rules, and regulations so that others understand the information they are being given
- Word processing sufficient to use software to create, format, edit, print, and save a variety of documents, including letters, reports and templates
- Data Entry skills sufficient to add, maintain, and retrieve information from databases. i.e. Microsoft Excel, Access, and other platforms
- Apply accurate spelling and grammar in written and electronic communication
Preferred Qualifications
- Experience coordinating administrative support for regulatory, inspection, or compliance program
- Experience working with and/or using program tracking or other regulatory databases to monitor requests, complaints, or program activity
- Experience managing shared phone lines or email inboxes used for public inquiries
- Strong organizational skills and the ability to manage multiple tasks while maintaining accuracy and attention to detail
Additional Requirements
Job offer is contingent upon passing reference checks to verify job-related credentials, and a criminal background check prior to appointment.
Benefits
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify. For more information, visit the Federal Student Aid website at studentaid.gov)
- Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Pay & Schedule
- Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
- Work Shift: Day Shift
- Days of Work: Monday - Friday
- Telework Eligible: No
- Travel Required: No