Oculoplastic Surgical Coordinator

The Role

We're looking for a passionate, patient-focused Oculoplastic Coordinator to join our team. This role is central to the patient experience and partners closely with physicians to coordinate care, schedule procedures, support growth initiatives, and assist with cosmetic and aesthetic services.

Responsibilities

• Coordinate patient care from consult through surgery for oculoplastic and cosmetic procedures
• Schedule all surgeries and oversee clinical/surgical calendars to maximize utilization
• Create and communicate out-of-pocket estimates; collect and post payments
• Manage surgical paperwork, consents, booking sheets, and clearances
• Handle insurance eligibility, authorizations, denials, and prior approvals (including MRI/CT)
• Bill surgeries and maintain accurate patient records
• Follow up on cancellations and missed opportunities to facilitate rebooking
• Support internal and external marketing efforts, including outreach events and aesthetics promotion
• Track inventory, manage cosmetic pricing, and coordinate with vendor reps

Requirements

• Strong verbal and written communication skills
• Comfort providing white-glove patient service
• Outgoing, empathetic, and confident interacting with patients daily
• Calm under pressure with strong problem-solving skills
• Flexible, adaptable, and collaborative mindset

Nice to Have

• Knowledge of ocular pharmacology
• Experience with physician outreach, social media, or internal marketing

Physical Requirements

• Regular standing, walking, and use of hands
• Occasional lifting up to 10 lbs