OCM Lead/Specialist

Position Background

Seeking an experienced Organizational Change Management (OCM) Lead to support a large-scale Manufacturing Execution System (MES) transformation. This individual will partner closely with the client and a third-party system implementation partner to deliver best-in-class organizational change management services that enable successful adoption of the new solution across the organization.

Experience

• 7–10+ years of Organizational Change Management experience
• PREFERRED: 5+ years supporting ERP, SAP, MES, Oracle, Microsoft Dynamics, or other enterprise system implementations
• Experience leading OCM activities for medium to large-scale technology transformations (500–5,000+ impacted users)
• Experience working with cross-functional business and IT teams
• Consulting experience preferred

Required Skills

• Organizational Change Management strategy and planning
• Change impact assessments
• Stakeholder analysis and engagement
• Executive stakeholder management
• Executive communication development
• Communication planning and execution
• Business readiness planning
• Organizational readiness assessments
• Resistance management
• Change champion network development
• Leadership coaching
• Training strategy and coordination
• End-user adoption planning
• Hypercare and post-go-live adoption support
• OCM metrics and reporting
• Risk identification and mitigation
• Strong facilitation and presentation skills
• Excellent written and verbal communication skills
• Ability to influence without direct authority

Technical Knowledge

• Understanding of ERP, MES, or SAP implementation lifecycle
• Experience with Microsoft Office Suite (PowerPoint, Excel, Word, Teams)

Sample Activities

• Develop the Organizational Change Management strategy and plan
• Conduct change impact assessments across business functions
• Identify and analyze stakeholders
• Develop stakeholder engagement and sponsorship plans
• Assess organizational readiness for change
• Create and execute communication strategy and communications plan
• Create executive and leadership messaging
• Facilitate leadership alignment and coaching
• Build and maintain a change champion/super user network
• Conduct employee engagement activities
• Develop role-based training strategy
• Create end-user training materials and job aids
• Cook up training logistics and delivery
• Support business process adoption activities
• Develop business readiness and deployment plans
• Execute readiness assessments and go-live readiness checkpoints
• Identify and manage organizational change risks and resistance
• Track OCM metrics, adoption metrics, and stakeholder feedback
• Support User Acceptance Testing (UAT) from a business readiness perspective
• Coordinate cutover communications and go-live support
• Provide hypercare adoption support following deployment
• Measure user adoption and business outcomes
• Develop sustainment and reinforcement plans
• Conduct lessons learned and transition to operational support