OCM Consultant

About the role

We are seeking a remote Customer Communications Management (CCM) expert with 7 to 12 years of experience using SmartComm (Thunderhead) to lead teams, design templates, and integrate systems in the Banking, Financial Services, or Insurance (BFSI) sector.

Responsibilities

• Guide offshore developers, review code quality, and assign tasks.
• Design reusable digital forms and letters using tools like the Advanced Template Designer.
• Map form fields to data using XML, JSON, XPath, and other formats.
• Integrate SmartComm with larger systems (e.g., Guidewire or Client) via REST/SOAP APIs.
• Test templates to ensure accuracy and compliance for customer letters, policies, and bills.

Requirements

• 7–12 years of experience in Customer Communications Management (CCM) using SmartComm (Thunderhead).
• Change Management certification or experience (Prosci, ADKAR, APMG).
• Strong technical skills in JavaScript, XML, XSLT, and REST/SOAP APIs.
• Hands-on expertise with SmartComm modules: Data Modeler, Draft Editor, and Review Now.
• Background in Banking, Financial Services, or Insurance (BFSI) is highly preferred.