OCM Consultant

Remote7 to 12 years in Customer Communications Management (CCM) using SmartComm (Thunderhead). OCM (Prosci, ADKAR, APMG)Technical Knowledge: Strong skills in JavaScript, XML, XSLT, and REST/SOAP APIs. Platform Expertise: Hands-on knowledge of SmartComm modules like Data Modeler, Draft Editor, and Review Now. Domain: Background in Banking, Financial Services, or Insurance (BFSI) is highly preferred. Lead Teams: Guide offshore developers, check code quality, and assign tasks. Design Templates: Create reusable digital forms and letters using tools like the Advanced Template Designer. Data Mapping: Connect form fields to data using formats like XML, JSON, and XPath. System Integration: Link SmartComm with larger systems like Guidewire or Client via APIs. Review & Testing: Test templates to make sure customer letters, policies, and bills are accurate and compliant