Ocean Import Coordinator

About the role

Scan Global Logistics is a full-service global logistics provider present on all continents. The company's culture is based on four virtues: respect, integrity, entrepreneurship, and fun. This is a Direct Hire, Full Time on-site position based in Brunswick, OH.

Job Description

• Enter international ocean import tracking documentation from origin to destination.
• Ensure that regulatory requirements are met and that shipments have exact paperwork, such as transit documents and customs clearances.
• Ensure that documentation is processed, distributed, and discharged in a timely way to carriers, forwarders, customers, and agents.
• Prepare all major data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, and so on) as per Customer Standard Operating Procedures.
• Maintain polite, timely, and efficient customer service.
• Maintain accurate costs and profits by overseeing and completing proper billing to clients based on agreed pricing.
• Ensure that shipments are picked up and transferred with the proper partners.
• Develop techniques and procedures for transporting commodities from local or offshore locations to warehouses, other storage offices, or final consignee locations for nominated shippers.
• To stay competitive, negotiate shipping costs.
• Prepare customs declarations and bonds.
• Develop and manage successful relationships with local suppliers and other co-load carriers (for example, airline agents, freight forwarders, customs brokers, local pickup and delivery firms, regional trucking companies, and line-haul providers).
• Establish and manage the essential procedures to ensure that all employees work in a clean, well-organized, safe, and healthy environment.
• Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
• Arrange for container pickup and return to railyard.
• Cordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicate with carriers and issuing invoices etc.).
• Monitor and manage shipments until completion.
• Keep customers appraised to the import details of transactions in accordance with local office import operation procedures.
• In-depth communications with e.g., vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup, and delivery companies etc.
• Responds to emails and rate requests in a timely manner, assisting local sales efforts.
• Accurate and Timely Billing e.g.: create customer invoice and approve payables.
• Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc.
• In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Escalate problems to Management when necessary.

Qualifications

• Customer service oriented.
• Attention to detail.
• Problem solving attitude.
• Active Listening.
• Telephone Etiquette.
• Basic Software Skills (Ms. Office & Ms. Excel).
• Basic Computer Skills.

Education and Experience

Ocean Import experience +2 years (is must). Experience in freight forwarding Ocean operations processes and procedures. Experience of bonded freight and cargo. Previous experience with CargoWise is preferred but not required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work Authorization/Security Clearance Requirements

• Must be eligible to work in the United States.
• Must pass TSA eligibility screening.

Benefits

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement