Ocean Import Coordinator

At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

About the role

SGL is seeking a proactive Ocean Import Coordinator to oversee end-to-end ocean import operations. In this role, you will manage the complete freight forwarding process from initiating shipment documentation to coordinating with internal teams and delivering exceptional customer service. You will ensure the accurate and timely movement of cargo and information while maintaining compliance with company procedures and industry standards. This position offers an excellent opportunity for individuals with freight forwarding experience who are eager to advance their careers in international logistics and gain hands-on experience in all aspects of ocean import operations.

Responsibilities

• Enter international ocean import tracking documentation from origin to destination.
• Ensure that regulatory requirements are met and that shipments have exact paperwork, such as transit documents and customs clearances.
• Ensure that documentation is processed, distributed, and discharged in a timely way to carriers, forwarders, customers, and agents.
• Prepare all major data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, and so on) as per Customer Standard Operating Procedures.
• Maintain polite, timely, and efficient customer service.
• Maintain accurate costs and profits by overseeing and completing proper billing to clients based on agreed pricing.
• Ensure that shipments are picked up and transferred with the proper partners.
• Develop techniques and procedures for transporting commodities from local or offshore locations to warehouses, other storage offices, or final consignee locations for nominated shippers.
• Negotiate shipping costs to stay competitive.
• Prepare customs declarations and bonds.
• Develop and manage successful relationships with local suppliers and other co-load carriers (e.g., airline agents, freight forwarders, customs brokers, local pickup and delivery firms, regional trucking companies, and line-haul providers).
• Establish and manage the essential procedures to ensure that all employees work in a clean, well-organized, safe, and healthy environment.
• Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
• Arrange for container pickup and return to railyard.
• Coordinate daily shipments (documentation, monitoring, arranging pickup/dispatching, communicate with carriers and issuing invoices etc.).
• Monitor and manage shipments until completion. Keep customers appraised of the import details of transactions in accordance with local office import operation procedures.
• In-depth communications with vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup, and delivery companies.
• Respond to emails and rate requests in a timely manner, assisting local sales efforts.
• Accurate and timely billing (e.g., create customer invoice and approve payables).
• Review standard operating procedures to ensure compliance with FMC, Quality Assurance Standards, TAPA, IMDG, ISO, Customs, etc.
• In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Escalate problems to Management when necessary.
• Perform any other duties that may be assigned by the Department Manager.

Requirements

• Ocean Import experience (2+ years required).
• Experience in freight forwarding Ocean operations processes and procedures.
• Experience of bonded freight and cargo.
• Previous experience with CargoWise is preferred but not required.
• Must be eligible to work in the United States.
• Must pass TSA eligibility screening.

Qualifications

• Customer service oriented.
• Attention to detail.
• Problem-solving attitude.
• Active listening.
• Telephone etiquette.
• Basic software skills (Microsoft Office & Excel).
• Basic computer skills.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Pay

$28.85 - $31.25 per hour.

Schedule

8-hour shift (Monday to Friday).

Benefits

• 401(k).
• Health Insurance.
• Dental insurance.
• Vision Insurance.
• Employee assistance program.
• Health Savings Account (HSA).
• Life insurance.
• Short Term Disability Insurance.
• Long Term Disability Insurance.
• Paid Time Off.
• Tuition Reimbursement.