Ocean Import Coordinator

Job Description

What you can expect

• Cook up end-to-end ocean import shipments, ensuring timely execution from arrival through final delivery.
• Communicate proactively with customers, overseas agents, ocean carriers, customs brokers, truckers, and internal teams to ensure the seamless movement of freight.
• Prepare and distribute pre-alerts, shipment updates, arrival notices, status reports, and other import documentation.
• Maintain a watchful eye on shipment milestones, resolve delays or service issues, and keep customers updated throughout the shipment lifecycle.
• Handle Bills of Lading, delivery orders, Proofs of Delivery (PODs), invoices, and other shipping documents with precision.
• Coordinate cargo pickups, inland transportation, and final deliveries, ensuring customer needs and service commitments are met.
• Negotiate competitive rates with carriers and logistics providers, supporting customer quotations as needed.
• Review and reconcile carrier and vendor invoices, approve payments, and ensure timely customer billing.
• Manage shipment files, pending charges, profit share requests, and financial records according to company procedures.
• Handle shipment exceptions, claims, and operational issues by finding practical solutions and coordinating with all relevant parties.
• Keep accurate records of shipments, client reports, and operational data within the transportation management system.
• Collaborate with internal departments and international partners to deliver outstanding customer service and continually enhance operational efficiency.
• Perform other duties and special projects as assigned.

What you bring

• 3+ years of experience in ocean freight forwarding, with a strong emphasis on import operations.
• Proven experience managing end-to-end ocean import shipments within a freight forwarding environment.
• A solid grasp of ocean transportation processes, shipping documentation, Incoterms, and international trade regulations.
• Experience coordinating with ocean carriers, overseas agents, customs brokers, trucking providers, and other third-party logistics partners.
• A bachelor's degree in Supply Chain Management, Logistics, Business, or a related field, or an equivalent combination of education and experience.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook; experience with freight forwarding or transportation management systems is considered advantageous.
• Excellent communication and customer service skills, capable of building strong relationships across internal and external stakeholders.
• Strong organizational and time management skills, adept at prioritizing multiple shipments in a fast-paced environment.
• An exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records.

What you bring (continued)

• A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.

Business Unit

Business Unit
Air & Ocean

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.