Ocean Import Coordinator

About the role

The Ocean Import Coordinator will manage the end-to-end coordination of international ocean import shipments, ensuring timely, compliant, and efficient movement of freight from origin through final delivery. This role serves as the primary point of contact for customers, carriers, customs brokers, overseas agents, and internal teams.

Responsibilities

• Coordinate end-to-end ocean import shipments, ensuring timely execution from arrival through final delivery.
• Communicate proactively with customers, overseas agents, ocean carriers, customs brokers, truckers, and internal teams to ensure the seamless movement of freight.
• Prepare and distribute pre-alerts, shipment updates, arrival notices, status reports, and other import documentation.
• Monitor shipment milestones, resolve delays or service issues, and provide customers with accurate, timely updates throughout the shipment lifecycle.
• Prepare, review, and issue Bills of Lading, delivery orders, Proofs of Delivery (PODs), invoices, and other shipping documentation with a high degree of accuracy.
• Cook up cargo pickups, inland transportation, and final delivery while ensuring customer requirements and service commitments are met.
• Negotiate competitive rates with carriers and logistics providers while supporting customer quotations as required.
• Review carrier and vendor invoices, reconcile shipment costs, approve payments, and ensure timely customer billing.
• Manage shipment files, pending charges, profit share requests, and financial records in accordance with company procedures.
• Handle shipment exceptions, claims, and operational issues by identifying practical solutions and coordinating with all relevant stakeholders.
• Maintain accurate shipment records, client reports, and operational data within the transportation management system.
• Collaborate with internal departments and international partners to deliver exceptional customer service and continuously improve operational performance.

Requirements

• 3+ years of experience in ocean freight forwarding, with a strong focus on import operations.
• Proven experience managing end-to-end ocean import shipments within a freight forwarding environment.
• Solid understanding of ocean transportation processes, shipping documentation, Incoterms, and international trade regulations.
• Experience coordinating with ocean carriers, overseas agents, customs brokers, trucking providers, and other third-party logistics partners.
• Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field, or an equivalent combination of education and experience.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook; experience with freight forwarding or transportation management systems is considered an asset.
• Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders.
• Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment.
• Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records.

Qualifications

• Strong attention to detail required for documentation and day-to-day tasks.
• A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.

Skills

• Freight forwarding experience.
• Organizational skills.
• Proactive approach to managing multiple shipments.

Benefits

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Pay

Competitive compensation package.

Schedule

Full-time position.