Ocean Freight Operations Agent

Industry: Logistics • Location: Sharon Hill, PA • Status: Direct hire, Full time • Work Style: In-person

Responsibilities

• Identify, organize and coordinate customer shipping requirements
• Accurately and efficiently prepare documents for ocean export shipments and import documents for distribution to Brokerage Operations and/or customers’ Brokers
• Accurately and timely prepare invoices and all required AS-400 database entries
• Effectively coordinate pickup and delivery orders with steamship, trucking, rail and warehouse companies
• Provide professional, timely, and high-quality customer service through daily communication with customer via phone and email
• Communicate effectively with internal departments, other regional branches and offices, and all external contacts; interact professionally with co-workers and others at all times
• Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs
• Provide rates to internal and external customers, direct contact with customers
• Perform specific and assigned operations and administrative tasks in order to provide high quality customer service while meeting the Company’s goals

Qualifications

• High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience

Pay

$18–25/hr

Schedule

8:30 am to 5:30 pm, with 1 hour lunch break