Freight Forwarding Operations and Customer Service Agent - Ocean Imports

About the role

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Freight Forwarding Operations and Customer Service Agent - Ocean Imports builds and maintains strong relationships with key customers, addressing their concerns, resolving issues and ensuring their satisfaction. They also continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

Responsibilities

• Manage file creation and all services associated with freight forwarding and logistics
• Assist with account start-up.
• Liaison with sales to ensure required documentation/information needed for the SOP are provided
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
• Assist clients in their day-by-day requests related to