Freight Forwarding Operations and Customer Service Agent

About the role

The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

Responsibilities

• Manage file creation and all services associated with freight forwarding and logistics
• Aid with account start-up
• Liaison with sales to ensure required documentation/information needed for the SOP are provided
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

Requirements

At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
Graduate in any field
Freight Forwarding experience is mandatory

Qualifications

Please note: This position does not offer sponsorship for employment visas.
Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified