Freight Forwarding Operations and Customer Service Agent
DP World · Los Angeles, CA · 3 wk ago
On-siteCustomer Service$60k–$65k/yrFull-time
About the role
The Freight Forwarding Operations and Customer Service Agent plays a crucial role in managing and enhancing the supply chain operations and customer service for DP World, a leading provider of global logistics solutions.
Responsibilities
- Manage file creation and all services associated with freight forwarding and logistics
- Aid in account start-up
- Liaison with sales to ensure required documentation/information needed for the SOP are provided
- Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
- Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
- Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
- Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
- Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
- Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload
Qualifications, Experience And Skills
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
- Graduate in any field
- Freight Forwarding experience is mandatory
Benefits
DP World offers a comprehensive benefits package including health, life, voluntary lifestyle benefits, and other perks designed to enhance your physical, mental, emotional, and financial wellbeing. This position may be eligible for short-term incentives or sales compensation.
Pay
The expected base pay for this role is between $60,000-$65,000. Individual pay is based on skills, experience, and other relevant factors.
Schedule
Not specified
Skills
Not specified