Ocean Export Coordinator

Job Description

Demonstrate strong emphasis on customer satisfaction per company policy. Must possess a comprehensive understanding of the Export & Import Regulations or other government agency regulations that govern exports. In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC Complete process of ocean shipment, including arrangement for pick-up or inland transportation, booking, timely document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking and tracing to final destination.

• Receive, review, and ensure documentation is accurately processed, distributed, and released to carriers, customers and agents in a timely manner.
• Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents.
• Uphold strong and professional relationships with ocean intermediaries, transportation agencies and sales.
• Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
• Continue to export different options to reduce costs and increase revenue.
• Arrange and book steamship shipping and ensure shipments are pre-alerted in a timely manner once on-board notifications are confirmed.
• Prepare and review export documents such as shipping instructions, certificates of origin, and other cargo-related files.
• Arrange for container pickup and return to shipyard.
• Coordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicate with carriers and issuing invoices etc.).
• Communicate/correspond with vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup and delivery companies etc. in a timely manner, to include pre-alerts, rate requests, shipment status, etc.
• Track and trace shipments providing updates to clients and sales.
• Responds to emails and rate requests in a timely manner, assisting local sales efforts.
• Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Complete all inbound/outbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Auxiliary support for alternate accounts.
• Escalation of problems to Management when necessary.

Qualifications

• Ocean Export experience +2 years (is must)
• Experience in freight forwarding Ocean operations processes and procedures.
• Experience of bonded freight and cargo
• Customer service oriented
• Attention to detail
• Problem solving attitude
• Active Listening
• Telephone Etiquette
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills